In a recent public notice posted on their Twitter feed, Safaricom provided a list of services that will be affected during the maintenance period. These include:
- Lipa Na M-PESA PayBill and Buy Goods
- M-PESA Business to Customer (B2C) and Business to Business (B2B)
- Daraja Portal and all M-PESA APIs
- M-PESA organization Portal, Dealer portal, and Lipa Na M-PESA portal
- International Money Transfers (Western Union) and M-PESA Global
- M-PESA App and Safaricom App
- M-Shwari, KCB M-PESA, and M-Kesho
- Hustler Fund & Fuliza New Limit allocation
- Pinless Top-up
- IoT services
However, it's important to note that call data and SMS services will not be affected and will remain available throughout the maintenance period. Additionally, other M-Pesa services not listed above will continue to function as usual.
Safaricom emphasizes that planned system maintenance is vital for their continuous innovative growth, allowing them to bring newer opportunities to their valued customers. While this maintenance is essential, it may inconvenience millions of Safaricom customers, especially those who heavily rely on M-Pesa PayBill and Buy Goods services for their everyday transactions.
Safaricom advises their customers to take note of this scheduled maintenance and plan accordingly in advance. They apologize for any inconvenience caused and express gratitude for the support in maintaining their position as the country's leading service provider.
Stay tuned for further updates from Safaricom regarding the completion of the system maintenance and the restoration of all services to full functionality.
"We apologize for any inconvenience caused and thank you for your support in maintaining our position as the country's leading provider." - Safaricom
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